Protection of Your Personal Information at i2cuci

1 Introduction and Scope of This Policy

This Privacy Policy is issued by i2cuci, an online casino platform operating under international licensing. This policy describes our privacy practices regarding the collection, use, disclosure and protection of personal information of individuals who access or use the i2cuci website at i2cuci.onl and all related services.

By registering an account or continuing to use i2cuci's services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

This policy forms part of the legal documents of the i2cuci website and should be read together with our Terms & Conditions and Responsible Gambling Policy.

2 Personal Information We Collect

i2cuci collects various categories of information during the registration process, account verification and ongoing use of our platform. This information is divided into the following categories:

Identity and Contact Information:

• Full name as per identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth for age verification (minimum age requirement of 21 years)
• Email address and mobile phone number
• Current residential address

Financial Information:

• E-wallet details (Touch 'n Go eWallet, ShopeePay)
• DuitNow account and online banking information (FPX)
• Records of deposit and withdrawal transactions
• Betting activity history

Technical Information:

• IP address and geographic location derived from it
• Device type, operating system and web browser
• Access log data, timestamps and usage patterns
• Cookies and session identifiers

3 How We Use Your Personal Information

The information we collect is used solely for legitimate business purposes directly related to providing i2cuci's services to you:

• Account management — Creating, verifying and maintaining your player account.
• Payment processing — Processing deposits, withdrawals and all financial transactions securely.
• Identity verification — Ensuring all players meet the age and eligibility requirements to play.
• Platform security — Detecting and preventing fraud, money laundering and illegal activity.
• Customer support — Enabling our support team to assist you more effectively.
• Service communications — Sending important information about your account, transactions and policy changes.
• Legal compliance — Meeting obligations under international licensing and applicable regulations.
• Product improvement — Analysing aggregated usage patterns to improve service quality.

4 Sharing Information with Third Parties

i2cuci does not sell, rent or disclose your personal information to third parties for commercial marketing purposes. However, there are limited situations where necessary data sharing takes place:

• Payment providers — Registered and licensed payment processors that enable financial transactions to be carried out securely.
• Game software providers — Game studios that supply slot and casino content receive game transaction data required for technical operations.
• Legal requirements — Regulatory bodies, law enforcement authorities or courts when required by court order or applicable law.
• Business transfers — In the event of a merger, acquisition or asset sale, where the acquiring party will be bound by the same or stricter privacy standards.

All third parties that receive data from i2cuci are required to comply with security and privacy standards equivalent to our own policy, and are not permitted to use that data for any purpose other than those specified.

5 Use of Cookies and Similar Technologies

The i2cuci website uses cookies and other tracking technologies to ensure a smooth user experience and for internal analytics purposes. The types of cookies we use are as follows:

• Session cookies (required) — Needed to maintain your login status and session security. These cookies cannot be disabled without affecting core platform functions.
• Preference cookies — Store your chosen settings such as language and game environment.
• Analytics cookies — Collect anonymous usage data to help us understand navigation patterns and improve website design.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling required cookies may affect certain functions of the i2cuci platform.

6 Data Security and Protection

The security of your personal information is a priority for i2cuci. We implement comprehensive technical and organisational measures to protect your data:

• 256-bit SSL/TLS encryption for all communications between your device and our servers
• Password storage using irreversible hashing algorithms
• Strict internal access controls — only authorised staff may access player data
• Regular security audits by independent third parties
• Intrusion detection systems and 24/7 monitoring for system anomalies
• A comprehensive incident response plan in the event of any security breach

7 Data Retention Period

i2cuci retains your personal information for as long as your account is active or as long as necessary for legitimate business purposes. Specific retention periods are as follows:

• Active account data — Retained for the duration your account remains active on the i2cuci platform.
• Transaction records — Retained for the period required by international licensing regulations for audit and compliance purposes.
• KYC verification data — Retained in accordance with legal requirements related to anti-money laundering.
• After account closure — Data that is no longer required will be deleted or anonymised within a reasonable period, unless there is a legal obligation to retain it for longer.

8 Your Rights Regarding Personal Data

As an i2cuci player, you have the following rights in relation to your personal information:

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right of Rectification — You have the right to request correction of information that is inaccurate or incomplete.
• Right of Erasure — In certain circumstances, you have the right to request deletion of your personal information, subject to our legal obligations.
• Right to Restriction of Processing — You may request that we limit the processing of your data in certain situations.
• Right to Object — You have the right to object to the processing of your data for certain purposes including direct marketing.
• Right to Data Portability — You have the right to receive your data in a machine-readable format.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable period.

9 Changes to This Privacy Policy

i2cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to our security measures. Any material changes will be communicated to players via:

• A clear notice on the i2cuci website homepage
• An email notification sent to the address registered in your account
• An in-platform notice when you log in to your account

The latest version of this Privacy Policy will always be available on our website with a clear update date. Your continued use of i2cuci's services after changes take effect will be considered your acceptance of the updated terms.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how i2cuci handles your personal information, we encourage you to contact us directly:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 on the i2cuci website in Malay and English
• Response Time: We aim to reply to all privacy enquiries promptly

We are committed to resolving any privacy-related disputes fairly and transparently. If you feel that your issue cannot be resolved internally, you have the right to escalate your complaint to the relevant regulatory authority.